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Returns and withdrawals

Pursuant to Article 52 of the Consumer Code, the Consumer Customer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in the following articles.


To exercise the right of withdrawal, the Customer must send the Seller a communication to this effect to our email shop@poderiangelini.com, within 10 working days from the date of receipt of the Products for which the right of withdrawal is exercised.
Once the aforementioned notice of withdrawal has been received, the Seller, having verified compliance with the terms for exercising the right of withdrawal, will send, through its Customer Service, an "opening return" e-mail to the Customer, containing the procedure to be followed for the return of the products.
The returned Product must be received by the Seller within 10 days of receipt of the communication of the "opening returned".
Once the products have been received, the Seller will open a refund procedure if and only if the products have been sent within the set deadlines (the postmark or the date of delivery to a possible courier is valid for the date) and if the products are perfectly intact. and in their original packaging.

In case of withdrawal communicated by the Customer according to the procedures referred to in the previous article, the Seller will refund the Customer all the amounts paid by the latter, including those for delivery costs of the Products, where applicable, within 10 days. from the receipt of the notice of withdrawal sent by the Consumer Customer. The shipping costs relating to the return of the Product are charged to the Customer, unless expressly stated "Free returns". The shipment, up to the certificate of receipt in the warehouse indicated by the Seller is under the full responsibility of the Customer. Upon arrival at the address indicated by the Seller, the Product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, the Seller will deduct from the refund due a percentage equal to the respective loss in value of the Product. In consideration of the characteristics of the Products sold by the Seller, the right of withdrawal applies only to the Product purchased in its entirety and to non-perishable products. In the case of Orders including several Products, it will be possible to exercise the withdrawal in relation to one or more Products of the Order, specifying the description of the Products to be returned, in the notice of withdrawal. In these cases, the refund will be made in the manner indicated in the previous article.

Regardless of the correspondence between the recipient of the Products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proved that he has returned the Products. In consideration of the characteristics of the Products, it is excluded, pursuant to and for the purposes of Article 59, paragraph 1, letter e), Consumer Code, the possibility for the Customer to exercise the right of withdrawal in the following cases:
 • use and / or opening, even partial, of the Product and / or its packaging;
 • damage to the Product for reasons other than its transport. In these cases, if sent to the Seller, the Products will remain in storage at the Seller's warehouse available to the Customer for collection at his expense and expense.

Returns: The return procedure is opened only following a request by the Customer to exercise the right of withdrawal or following a request for the return of a non-compliant product (defective, damaged, inedible - in the case of food products -, etc. ). In any case, following the request by the Customer, the Seller will verify the actual existence of the conditions necessary for the opening of a return procedure. Following the opening of a return procedure, the Seller will send the Customer an e-mail containing the description of how to return the product. In case of return for "right of withdrawal", the Seller will collect the product via an express courier at an address specifically indicated by the Customer only for shipments departing in Italy. The Customer must make himself available to send the courier on a working day, at the address indicated by him. In case of return for "warranty on non-compliant product", the Seller will collect the product via an express courier at an address specifically indicated by the Customer, only for shipments starting in Italy. The Customer must make himself available to send the courier on a working day, at the address indicated by him. The returned package must contain a copy of the Order Confirmation sent to the e-mail address indicated by the Customer or the waybill on the package upon receipt. In no case will not be collected parcels on delivery or carriage forward.

Refund times and methods: A refund procedure can refer to two different types of situations: 1. refund of the total amount relating to an order for which the right of withdrawal has been exercised; 2. partial refund relating to an order for which the unavailability of one or more products has occurred. The refund is activated by the Seller as quickly as possible and in any case within thirty (30) days from the sending of the order confirmation (in the case of partial refund due to the unavailability of one or more products) using where possible the same payment channel with which the order has been placed. Regardless of the correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums will always be made by the Seller in favor of the person who made the payment (identified as the holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made).
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